The Australian Charter of Healthcare Rights applies to all healthcare settings, including Spendelove Private Hospital, and allows patients, consumers, families, carers and service providers to have a common understanding of the rights of people receiving healthcare. The Charter prescribes the following: Any questions about patient care while in hospital should be brought to our attention. The nurse overseeing the patient’s recovery will be able to answer questions and resolve problems related to hospital care. We have a coordinated program of nursing care that aims to recognise early warning signs in our patients’ condition which prompts the nursing team to call for medical attention.
When a person visits a health care professional, they can expect to receive the safest health care available. However, sometimes things may not work out as planned e.g. there may be unexpected complications following surgery. Most adverse events are minor and do not result in harm. If however, a patient is unintentionally harmed as a result of their hospital stay, they have a right to know what has happened and why. This right is respected at Spendelove Private Hospital. We are committed to improving the safety and quality of care delivered to patients. Accordingly, we have a policy of open disclosure to assist patients if they experience an adverse event. In such a situation a member of our medical team will speak with the patient and their family or carers about what happened. Information brochures regarding our Open Disclosure Process are available from our medical team. Any further clarification should be directed to a member of our team.