The Australian Charter of Healthcare Rights applies to all healthcare settings, including Spendelove Private Hospital, and allows patients, consumers, families, carers and service providers to have a common understanding of the rights of people receiving healthcare. The Charter prescribes the following:

Australian Charter of Healthcare Rights

You have a responsibility to:

The hospital team actively seeks to ensure patients’ expectations are met and that all services are delivered in accordance with the Australian Charter of Healthcare Rights. Patients experiencing any difficulty during their stay, and who believe that the matter is not being resolved adequately, are requested to contact a member of staff so that we can be of immediate assistance. Please do not wait until the time of discharge. We would like to address any issues, regardless of their nature, in a timely manner. Patients are requested to raise any concerns: Internally by speaking with their nurse or Reception Externally by contacting the hospital during office hours (Monday to Friday 8.00am to 4.00pm) by phone on (07) 5503 0911 or by email at [email protected]

Australian Charter of Healthcare Rights (PDF)